Liberty Moving Group

Absolutely the worst. I gave one star because I didn’t get to write a review without one star. They were negative 100 stars. Rude, no communication, constant lies. Gave an estimate which they more than doubled after they picked up. And that’s just the beginning.

There was only one piece of furniture not badly dinged, destroyed or completely busted. TVs were crushed-3 of them. Crystal and pottery broken to the tune of 32,000$. Art, all thrown into boxes unwrapped and all of my art is original-collected over many years was ruined. I have been crying for days over the lack of respect and regard for my things. It’s truly shocking. Even the drivers who delivered the furniture said that they had never seen such devastating damage. Boxes were crushed.

I had to call multiple times for delivery information and still the truck arrived at five on a Saturday night with no warning. No one ever called back. I went three weeks without knowing where my furnishings!! A complete lack of customer service with zero follow through and just downright mean people. I’m filing an insurance claim for well over a hundred and eighty thousand dollars which I don’t believe I will ever see. Run, don’t walk away from this horrid business.

Move size: 2 Bedroom Home Service cost: $7500

They doubled the price for us to. Estimate of $4000.00. Am the time of the move it was 8000.00. That was not bad enough. They broke my dresser dropped my husbands dresser on the cement. Cracked in two places and the doors no longer shut. I did most of the packing which they were suppose to do. What they did pack was a chandelier that was my mother’s a ceramic floor lamp and a lucite shell lamp. All thrown in a wardrobe box with no packing materials. Of course they are damaged beyond repair. My refrigerator was broken. They gouged my brand new wood floor in several places. Hadn’t even pay d the contractor yet. I found our birdbath tv and table legs in an outdoor deck box. Unwrapped just thrown in there broken. I was afraid to keep opening boxes out of fear of what I was going to find. They had the balls to offer me an insurance check for 123.00. I am going to get a lawyer.

Move size: 2 Bedroom Home Service cost: $8000

**SCAM ALERT** do not fall for this scheme.


Early May: $1700 estimate -Studio apartment worth of stufff.

May 8th: $2100 visual estimate — Here is where it starts. Once they had my belongings hostage, they upped the charges to almost — $2800. — What can I do at this point but suck it up and sign the paperwork? Oops, I should have told them to leave my stuff on the sidewalk and rented a Uhaul.

Days and weeks go by and I’m told my stuff has shipped. 4 days after being told this I call for an update. “Mistake in the office” stuff hasn’t shipped yet. *manager yells at me and blames me for their blunders when I call to ask for an update around 5 PM on a weekday. He wanted to go home for the day and could not be bothered.

2 days later I hear the truck broke down. Week later “there was an issue in Utah.” During this time I took 3 days off of work because employees from the company chose to continue to tell me to be available rather than checking in with their driver.

*3 weeks after pickup - after not hearing from anyone from the company for 48 hours, to the point I thought my stuff was stolen, I was greeted on the phone by the manager of 13 years who screamed and yelled at me, threatened to bring my stuff back to NY and refused to allow me to email or call the owner of the company.

Now it is June. My belongings arrived after another $350 charge because the amateur driver they sent couldn’t make a right turn. Think this is bad? Just getting started.

I paid extra money to make sure the movers packed a few choice items including my TV and 3 pieces of furniture my father built before he died. All 4 were broken. All 4. It’s not cool that they smashed my tv after promising to pack it “as if you bought it new” but who cares? My dead father’s furniture is broken. He built it with his own hands and then died. Now it is broken. One piece was literally snapped in half. Again, I paid extra money to make sure these were packaged well. They were not. I spent the next 2 hours crying on my floor holding the pieces of my dead father’s furniture in my hands.

*Conclusion: over $3400 to move a studio apartment’s worth of things after a quote of half the price. Absolutely no professionalism whatsoever at any level in the company. Cared more about covering themselves legally than taking care of my most precious belongings.48 hour disappearing acts. Oh wait, there is more, after the movers broke all of my stuff they laughed about it. When I asked them to respect my belongings they laughed more, flipped me off and threatened me physically. They would not leave until I told them I would call security. Still waiting to speak to the owner of the company.

*Short conclusion: DO NOT USE THESE CON ARTISTS!! Do not make the same mistake I did. I tried to support a local business and they burned me for it in every possible way.

Check out their ratings and reviews on BBB at the link below. I wish I had before I hired these crooks.

https://www.bbb.org/us/nj/jersey-city/profile/moving-companies/liberty-moving-group-0221-90016915.

Move size: 1 Bedroom Home Service cost: $3400

After running around in circle without any resolution I was forced today to submit a review to BBB. The company and moving foreman are a joke. Came unprepared in a rental truck with no prerequisites like wardrobe boxes, wrapping blankets as included and agreed upon in the quote I got. Broke my TV,glass closet as they didn't even have a dolly to move storage bins/boxes from the truck. On top of that, held my stuff hostage till I give them expected overtime in cash when reached the move-in location, literally dumped my stuff in my new place and fled the scene.
Complaint details below:
http://odrcomplaint.bbb.org/odrweb/public/ComplaintSubmitted.aspx?s=false&bbbid=24&complaintid=13817472&chk=yxnQXDSB5vVDfAk%2fjq7SLw

Advice- never use this company.

Move size: 1 Bedroom Home Service cost: $1300

TLDR: Do not use Liberty Moving Group, they are sketchy and may try to scam you. Check out Shleppers for affordable rates and amazing customer service.

Derrick from Liberty Moving Group gave me a call after I used a moving website to request quotes from moving companies in my area. I spoke with Derrick and outlined the following: I was looking to only move my bedroom set furniture and a couch from my living room, I lived on a 4th floor walkup and was moving to a 3rd floor walkup. Derrick quoted me $1000 for my move from NYC to CT, he made me feel comfortable and I was excited to work with Liberty. Thursday, I reached out to Derrick asking if I was all set - yes, everything was all set, expect the guys to arrive between 9-10 am, okay great. On Friday, the Liberty guys called me and told me to expect them between 7-9am. Saturday came around, the day of the move, the guys didn't get to my apt until 9 am, fine. So the main guy comes up to my apartment, I show him my stuff and that's when things start getting sketchy - he tells me that there are extra charges for my move because they had to park their truck far away from my apartment and there are extra charges for the stairs at both pickup and delivery. So the first issue, my partner and I resolve - simply park in front of the apartment, there's room for other cars to get around, we'll even watch the truck so Liberty doesn't get a ticket. Pretty basic and logical moving stuff, especially for NYC - the first warning sign that something was not quite right. Now, with the stair charges, I'm pretty annoyed because I had clearly explained to Derrick what the scope of the work was - 4th floor to 3rd floor, no elevators at either site. The stair charges they were trying to pin me with last minute ($120/stair) brought the $1000 cost to $1600, a 60% increase. My partner and I try to speak with the guys and then their supervisor over the phone to understand the additional charges and why they weren't included in the quote. The main guy onsite starts to try and negotiate, saying we'll do it for $500, not $600 - another sign of sketchiness.The supervisor over the phone then says something along the lines of, we always charge for stairs, it's required by law for our guys. Yet, if these charges are required by law - why weren't they included in the quote? Sketchy alarms going off everywhere.To move a very small amount of furniture, my quote increased from $1000 to $1920 ($1600 + tip), almost 2x the original quote. I was extremely uncomfortable with the updated quote and with the guys, themselves. I simply did not trust them, I had a feeling that the $1920 pricing would only go up from there since they were to be paid by the hour and I did not want to have my things held hostage. I cancelled Liberty Group movers right then and there, parted ways with them amiably, called up Shleppers and scheduled a move with them for the next day, Sunday. Working with Shleppers in comparison to working with Liberty Group was like night and day! Shleppers quoted me $1289, they showed up early at 8:15 (slated to arrive between 9-10am), did the job in an hour, drove everything up, got everything setup in the new place within an hour or so - it was perfect!! And Shleppers didn't have any additional charges, so I ended up paying $1600 with tip included - the updated base rate w/stairs that Liberty Moving Group was trying to push on me. Great learning lesson for me, I hope that my experience helps other people as well. Check out Shleppers people, forget these Liberty Moving Group folks - you simply can't count on them.

Move size: 1 Bedroom Home Service cost: $1000

DO NOT HIRE LIBERTY. Every single aspect of this move was unprofessional. Lies. Lies. Lies. from the quote to the timing and not to mention the employees. You completely destroyed my collectible, expensive Cannondale road bike. After "losing" it in the move, it was found and returned insanely damaged. Unridable. Claims will not be enough. We are filing suit on Liberty in court with our lawyers for this all around awful experience. You're reviews speak for themselves. This is why we did NOT hire you. You took over the job from another moving company, unlawfully. We will be taking them to small claims court. We've already contacted our lawyers who feel very strongly about this case.

Move size: 1 Bedroom Home Service cost: $2000

Save your time & look elsewhere. This shady company wants all your money & provide 0 professionalism. They’ve held our property claiming it’s legal to do so, does not go by their “binding contract”, & delivers items in horrible conditions. They force you tip their workers & also to sign documents to cover their rear end before delivering & completing the job. I paid $6000 for their service only to be treated like the city where they come from…trash!!! Save your money, do it yourself or pay this company and look for a lawyer because you’ll need one!!! All of their staff should be in jail! Adam (warehouse manager) everyone in dispatch ( so many fake names given to me) Lucas! Who assigned this piece of garbage to our family as well.

Move size: 2 Bedroom Home Service cost: $6000

I've now got all 3 final quotes. I thank you for your help and professional work. 
 
As you know, the final quote required all misc. expenses and fees to be included in the price per cubic foot and to use 525 cubic feet. There can be no additional expenses at pick up or drop off other than the quoted cubic foot prices for the overages above 525 cubic feet. I truly got apples to apples comparisons for all 3 quotes. The result at 525 cubic feet is as follows:
 
Horizon-   $2047.50  @  $3.90 per cubic foot     (overages @ $3.90- if 100 cubic feet over add $390) 
Payless-   $2140.00  @  $4.00 per cubic foot     (overages @ $4.00- if 100 cubic feet over add $400)
Liberty-     $2020.00  @  $3.85 per cubic foot     (overages @ $3.70- if 100 cubic feet over add $370)
 
As you can see, all 3 quotes are very close. When prodded the price per cubic foot went from a range of 3.7-4.5 (4.06 avg.) to 3.85-4.00 (3.92 avg.). The $835 total cost difference in the original quotes was reduced to just $120. I made it no secret that I was price driven in this decision and did my best to give all an even playing field.
 
In the end Liberty is not only the best price at 525 cubic feet, but also getting even better if overages develop. I Have chosen to use Liberty for my move next week. Going into the move, I am confident I made the best decision, and hope that when the move is concluded I feel the same way. If for any reason the move doesn't go as planned I hope to keep all 3 of you informed.
 
Again I thank all of you for your professionalism.
 .

Service cost: $2020